Odenza Marketing Group

Given the ongoing outbreak of COVID-19 (Coronavirus), we want to provide as much clarity as possible on how this impacts your tickets.

I'm worried about my event being affected by COVID-19 coronavirus, what should I do?  

We are currently seeing a high volume of event cancellations. To allow us to help as many fans as possible, please do not reach out with a refund request, as they will be processed for events that meet the criteria. For more details on our specific policies, please read below. If for any reason you are no longer able to attend an event, you always have the option to re-list them on the Secondary Market or give them away once the event is rescheduled so that another fan can attend.

How will I know about cancellations or postponed events?  

As much as we wish we could control when events are canceled or postponed, these decisions are made by the venue or artist. We suggest checking the website or social media channels of the artist or venue. We'll email you if an event has been postponed or canceled.

What's the difference between a canceled or postponed/rescheduled event?  

When an event is officially rescheduled or postponed, this means that it is taking place on a new date. When an event is officially canceled, it does not happen and there is no rescheduled date.

What if I want to order new tickets?  

Currently, due to the COVID-19 outbreak and the uncertainty of when events will resume, no new ticket orders are being accepted at this time. We apologize for any inconvenience and ask that you check back at a later time.

What happens to my refundable security deposit? (if applicable to your program)  

If your event is either canceled or postponed we will offer you replacement tickets to an alternate event. Your deposit will still be refundable once the new event takes place.

+ Current Event Updates

CANCELED EVENTS

The following major events have been canceled:

  • UFC 249: Khabib vs Ferguson at Barclays Center (April 18)
  • Niall Horan tour
  • SPHL season
  • ACC Basketball Tournament Sessions 5-7
  • American Athletic Conference Basketball Tournament
  • NYC Broadway (through April 12)
  • Ontario Hockey League season
  • Western Hockey League season
  • ECHL season
  • NCAA Baseball College World Series
  • NCAA Women's Softball College World Series
  • Zac Brown Band 2020 tour
  • Miami Open 2020 (March 23 - April 5)
  • WrestleMania 36 at Raymond James Stadium (April 5)
  • Post Malone at Toyota Arena (March 17)
  • Jonas Brothers concerts (April 1-18)
  • Big Ten Basketball Tournament
  • Men and Women's Big 12 Basketball Tournament
  • March Madness Women’s Tournament (events will be held without an audience)
  • The Book of Mormon Los Angeles
  • Post Malone at Chase Center
  • Houston Rodeo
  • XFL
  • Hamilton Los Angeles through March 31
  • MLB Spring Training games
  • PGA Tour Events from Players Championship to Valero Texas Open (will be played without an audience)
  • NCAA Frozen Four (closed to an audience)
  • The Last Ship San Francisco at Golden Gate Theatre through March 24
  • Hamilton San Francisco at Orpheum Theatre San Francisco through March 24
  • Pac 12 Basketball Tournament (remaining games will be played without an audience)
  • Big East Basketball Tournament (remaining games will be played without an audience)
  • Oakland Athletics at San Francisco Giants at Oracle Park on March 24
  • SEC Basketball Tournament (remaining games will be played without audience)
  • Oakland Athletics Home Games at Oakland Coliseum (canceled through March 31)
  • Pittsburgh Penguins at Columbus Blue Jackets at Nationwide Arena on March 12
  • AMA Supercross at CenturyLink Field on March 28
  • March Madness Men’s Tournament (events will be held without audience)
  • Seattle Mariners Home Games at T-Mobile Park (canceled through March 31)
  • Men & Women's Big West Basketball Tournament (canceled to audience, will be televised)
  • MAC Basketball Tournament (Sessions 1-3, canceled to audience, will be televised)
  • 2020 BNP Paribas Open
  • Ultra Music Festival
RESCHEDULED EVENTS - NEW DATE CONFIRMED

The following events have been rescheduled to a new date and your tickets are still good to use.
If you can't go to the event on the new date, you can always resell your tickets or gift them to someone.
  • The Masters Golf Tournament, rescheduled to Nov. 9-15
  • The Lumineers at Xcel Energy Center originally March 13, rescheduled to Sept. 24
  • Bonnaroo Music Festival originally June 11-14, rescheduled to Sept. 24-27
  • Stagecoach Country Music Festival originally April 24-26, rescheduled to Oct. 23-25
  • BottleRock Napa Valley originally May 22-24, rescheduled to Oct. 2-4
  • Country Thunder USA Florida at Osceola Heritage Park originally March 27-29, rescheduled to Oct. 16-18
  • MLS games beginning in May (waiting for league to announce tickets for games before May 10)
  • Aventura March shows rescheduled for July (tickets will be good for new dates)
  • Dan + Shay shows rescheduled (tickets will be good for new dates)
  • Cher at Chesapeake Arena originally March 12, rescheduled to Sept. 18
  • Cher at Simmons Bank Arena originally March 14, rescheduled to Sept. 20
  • Cher at FedExForum originally March 16, rescheduled to Sept. 16
  • Cher at North Charleston Coliseum originally March 20, rescheduled to Sept. 12
  • Cher at Pensacola Bay Center originally March 22, rescheduled to Sept. 10
  • Cher at American Airlines Arena originally March 24, rescheduled to Dec. 5
  • Cher at Amalie Arena originally March 26, rescheduled to Sept. 8
  • Cher at Heritage Bank Arena originally April 7, rescheduled to Sept. 14
  • Cher at Kohl Center originally April 9, rescheduled to Sept. 24
  • Cher at Fargodome originally April 11, rescheduled to Sept. 26
  • Cher at Resch Center originally April 13, rescheduled to Sept. 22
  • Cher at Wells Fargo Arena originally April 16, rescheduled to Sept. 28
  • Cher at Sprint Center originally April 18, rescheduled to Oct. 2
  • Cher at Pinnacle Bank Arena originally April 20, rescheduled to Nov. 12
  • Cher at INTRUST Bank Arena originally April 22, rescheduled to Sept. 30
  • Cher at Casper Events Center originally April 24, rescheduled to Oct. 4
  • Cher at MetraPark Rimrock Auto Arena originally April 26, rescheduled to Oct. 6
  • Cher at Vivint SmartHome Arena originally April 28, rescheduled to Oct. 17
  • Cher at Ford Idaho Center originally April 30, rescheduled to Oct. 8
  • Cher at Spokane Arena originally May 2, rescheduled to Oct. 10
  • Cher at Angel of the Winds Arena originally May 4, rescheduled to Oct. 12
  • Cher at Golden 1 Center originally May 6, rescheduled to Oct. 14
  • Coachella (originally April 10-12 and April 17-19) rescheduled to Oct. 9-11 and Oct. 16-18
  • Billy Joel at Madison Square Garden originally on April 10, rescheduled to Oct. 11
  • Billy Joel at Madison Square Garden originally on March 19, rescheduled to Sept. 26
  • MotoGP US Grand Prix at Circuit of the Americas originally April 3-5, rescheduled to Nov. 13-15
  • Ngthmre at Bill Graham Civic Auditorium originally on March 13, rescheduled to June 6
RESCHEDULED EVENTS - NO NEW DATE CONFIRMED YET

The following events are rescheduled to a future, undetermined date. We’re actively monitoring for updates and will email you as soon as we see an announcement from the event organizer with the new date.
  • Justin Bieber (May 14 - Sept. 26)
  • James Taylor and Jackson Browne tour (May 14 - July 10)
  • Netflix Is A Joke Fest (April 27 - May 3)
  • Lady Gaga (April 30 - May 10)
  • Harlem Globetrotters (March 20 - April 18)
  • Rolling Stones tour (May 8 - July 9 shows)
  • Letterkenny Live (March 16 - April 21 shows)
  • Elton John (March 26 - May 2 shows)
  • Tool shows (March 12 and March 16 shows)
  • Dropkick Murphys (March shows)
  • Aventura (April shows)
  • Ali Wong (March 14 - 26 shows)
  • Celine Dion (March 24 - April 27 events)
  • Post Malone at Vivint Smart Home Arena (March 21)
  • Post Malone at Talking Stick Resort Arena (March 15)
  • Post Malone at MGM Grand Garden Arena (March 14)
  • Blake Shelton (March 12 - 21 dates)
  • Kenny Chesney (April 18 - May 28 dates)
  • Billie Eilish (postponing the first part of the tour, March 13 - April 17)
  • Michael Buble (postponing the first part of the tour, March 17 - April 5)
  • Rage Against the Machine (postponing the first part of their tour, March 26 - May 20)
  • The Eagles at American Airlines Center (March 17)
  • Sporting Kansas City at San Jose Earthquakes at Earthquakes Stadium (March 21)
  • Pearl Jam at Madison Square Garden (March 30)
  • Pearl Jam at the Pepsi Center (April 9)
EVENTS UNDER REVIEW

The following events are impacted, but the event organizer has not yet provided clear directions on event tickets.
We will update you as we know more.
  • Kentucky Derby and its side events
  • American Hockey League season
  • MLB regular season games through May 10
  • NHL season
  • MLS season (games before May 1)
  • Atlantic 10 Basketball Tournament
  • NBA season
  • ISU World Figure Skating Championships

+ The NBA season has been suspended, what happens to my tickets?

On March 11, the NBA announced that it is suspending games for the 2019-2020 season until further notice. We’re maintaining conversations with our ticket suppliers, and will keep all ticket holders informed with relevant information as we receive it. As of today, we are treating the games as postponements and your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and keeping an eye out for any updates from the NBA and teams. If a game is canceled, please contact our customer service team. We know that this is a confusing and frustrating time for everyone involved. We are hoping all games will be rescheduled when everyone is healthy and safe.

+ The NHL season has been suspended, what happens to my tickets?

On March 12, the NHL announced it is suspending games for the 2019-2020 season until further notice. We’re continuing conversations with the league and teams and will keep all ticket holders informed with relevant information as we receive it. As of today, we are treating the games as postponements and your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and keeping an eye out for any updates from the NHL and teams. If a game is canceled, please contact our customer service team. We know that this is a confusing and frustrating time for everyone involved. We are hoping all games will be rescheduled when everyone is healthy and safe.

+ The NCAA Championships have been canceled, am I getting a refund?

Please contact our customer service team for further assistance.

+ MLB Spring Training has been canceled and the start of the season was postponed, what happens to my tickets?

On March 12, MLB announced Spring Training has been canceled and the start of the 2020 season has been postponed until further notice. We are continuing conversations with teams and will keep all ticket holders informed of relevant information as we receive it. As of today, we are treating the games as postponements and your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and keeping an eye out for any updates from the MLB and teams. If a game is canceled, please contact our customer service team. We know that this is a confusing and frustrating time for everyone involved. We are hoping all games will be rescheduled when everyone is healthy and safe.

+ The MLS season has been suspended for 30 days, what happens to my tickets?

On March 12, the MLS announced that it is suspending all matches for 30 days effective immediately. We are in close contact with MLS as its official league ticketing partner and will keep all ticket holders informed of relevant information as soon as we receive it. As of today, we are treating all matches as postponements until further notice. Your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and waiting on additional updates from the MLS and teams. We will not be issuing refunds unless matches are canceled.

+ All Broadway shows between March 12 and April 30 have been canceled, will I get a refund?

On March 12, all Broadway will go dark and performances will be postponed until further notice. If you have tickets to a show prior to April 30 that is canceled please contact our customer service team. We know that this is a confusing and frustrating time for everyone involved. We are hoping all shows will be rescheduled when everyone is healthy and safe.