Odenza Marketing Group

Given the ongoing outbreak of COVID-19 (Coronavirus), we want to provide as much clarity as possible on how this impacts your tickets.

I'm worried about my event being affected by COVID-19 coronavirus, what should I do?  

We are currently seeing a high volume of event cancellations. To allow us to help as many fans as possible, please do not reach out with a refund request, as they will be processed for events that meet the criteria. For more details on our specific policies, please read below. If for any reason you are no longer able to attend an event, you always have the option to re-list them on the Secondary Market or give them away once the event is rescheduled so that another fan can attend.

How will I know about cancellations or postponed events?  

As much as we wish we could control when events are canceled or postponed, these decisions are made by the venue or artist. We suggest checking the website or social media channels of the artist or venue. We'll email you if an event has been postponed or canceled.

What's the difference between a canceled or postponed/rescheduled event?  

When an event is officially rescheduled or postponed, this means that it is taking place on a new date. When an event is officially canceled, it does not happen and there is no rescheduled date.

What if I want to order new tickets?  

Currently, due to the COVID-19 outbreak and the uncertainty of when events will resume, no new ticket orders are being accepted at this time. We apologize for any inconvenience and ask that you check back at a later time.

What happens to my refundable security deposit? (if applicable to your program)  

If your event is either canceled or postponed we will offer you replacement tickets to an alternate event. Your deposit will still be refundable once the new event takes place.

+ The NBA season has been suspended, what happens to my tickets?

On March 11, the NBA announced that it is suspending games for the 2019-2020 season until further notice. We’re maintaining conversations with our ticket suppliers, and will keep all ticket holders informed with relevant information as we receive it. As of today, we are treating the games as postponements and your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and keeping an eye out for any updates from the NBA and teams. If a game is canceled, please contact our customer service team. We know that this is a confusing and frustrating time for everyone involved. We are hoping all games will be rescheduled when everyone is healthy and safe.

+ The NHL season has been suspended, what happens to my tickets?

On March 12, the NHL announced it is suspending games for the 2019-2020 season until further notice. We’re continuing conversations with the league and teams and will keep all ticket holders informed with relevant information as we receive it. As of today, we are treating the games as postponements and your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and keeping an eye out for any updates from the NHL and teams. If a game is canceled, please contact our customer service team. We know that this is a confusing and frustrating time for everyone involved. We are hoping all games will be rescheduled when everyone is healthy and safe.

+ The NCAA Championships have been canceled, am I getting a refund?

Please contact our customer service team for further assistance.

+ MLB Spring Training has been canceled and the start of the season was postponed, what happens to my tickets?

On March 12, MLB announced Spring Training has been canceled and the start of the 2020 season has been postponed until further notice. We are continuing conversations with teams and will keep all ticket holders informed of relevant information as we receive it. As of today, we are treating the games as postponements and your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and keeping an eye out for any updates from the MLB and teams. If a game is canceled, please contact our customer service team. We know that this is a confusing and frustrating time for everyone involved. We are hoping all games will be rescheduled when everyone is healthy and safe.

+ The MLS season has been suspended for 30 days, what happens to my tickets?

On March 12, the MLS announced that it is suspending all matches for 30 days effective immediately. We are in close contact with MLS as its official league ticketing partner and will keep all ticket holders informed of relevant information as soon as we receive it. As of today, we are treating all matches as postponements until further notice. Your ticket will be valid to the game once it is rescheduled. We are monitoring the situation closely and waiting on additional updates from the MLS and teams. We will not be issuing refunds unless matches are canceled.

+ All Broadway shows between March 12 and April 30 have been canceled, will I get a refund?

On March 12, all Broadway will go dark and performances will be postponed until further notice. If you have tickets to a show prior to April 30 that is canceled please contact our customer service team. We know that this is a confusing and frustrating time for everyone involved. We are hoping all shows will be rescheduled when everyone is healthy and safe.